At Velvettes Shoes Shop, we take pride in crafting footwear that embodies timeless elegance and impeccable comfort. Should our products not meet your expectations, we offer a seamless returns process to match our premium shopping experience.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:

  • In original condition (unworn, undamaged, with all tags attached)
  • In the original packaging
  • Accompanied by proof of purchase

Note: For hygiene reasons, we cannot accept returns on Flats and Sandals that have been tried on without protective soles. All other collections (Fall/Winter, Mules, Sneakers, Spring/Summer) are eligible for returns when conditions are met.

Return Process

  1. Initiate Your Return: Email us at [email protected] with your order number and return request within 15 days of delivery.
  2. Await Authorization: Our customer service team will respond within 2 business days with return instructions.
  3. Package Securely: Include all original packaging and documentation.
  4. Ship Your Return: Send the package to our warehouse at:
    Velvettes Returns
    1080 Sumner Street
    Long Beach, US 90802

Exchange Process

For exchanges, please follow the return process above and indicate your desired new item (style and size) in your return request. We’ll process your exchange once we receive the original item.

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Original shipping fees are non-refundable
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • For international returns, please note that any customs/duties fees are non-refundable

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Velvettes Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). The details are as follows:

  • Item Name: [Product Name]
  • Size: [Size]
  • Reason for Return: [Brief Reason]
  • Requested Action: [Refund/Exchange to (specify new item if exchanging)]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

For any questions about our returns policy, our customer service team is available to assist you at [email protected].