Privacy Policy

At Velvettes Shoes Shop (“we,” “us,” or “our”), we value your trust as much as we value impeccable style. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.chicsandals.com or make a purchase from us.

1. Information We Collect

We collect information that helps us provide our sophisticated shoppers with a seamless experience:

• Personal Information: Name, email address, shipping/billing address, payment details (processed securely through our payment partners), and phone number when you make a purchase or create an account.
• Transaction Data: Purchase history, product preferences, and order details to better serve your style needs.
• Technical Data: IP address, browser type, device information, and cookies to optimize our website performance.
• Usage Data: How you interact with our site, including pages visited and time spent, to refine your shopping experience.

2. How We Use Your Information

Your information allows us to provide the elegant service our customers expect:

• Process and fulfill your orders for our premium footwear collections
• Provide customer support and respond to inquiries
• Improve our website functionality and product offerings
• Send you carefully curated communications about new arrivals, seasonal collections (Fall/Winter, Spring/Summer), and special offers—only if you’ve opted in
• Prevent fraud and enhance the security of our transactions
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our designs:

• Service Providers: We work with trusted partners for payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website analytics—all held to strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your data may be processed outside your country of residence. We ensure all transfers comply with applicable data protection laws.

5. Data Security

Security is as fundamental to us as quality craftsmanship:

• 256-bit SSL encryption for all data transmissions
• PCI-DSS compliant payment processing
• Regular security audits and monitoring systems
• Limited employee access to sensitive data
• Tokenization technology for stored payment information

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain data processing
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies—like a perfectly broken-in pair of shoes, they make your experience more comfortable:

• Essential Cookies: Necessary for site functionality and secure checkout
• Performance Cookies: Help us improve our site performance
• Marketing Cookies: Allow us to show you relevant products (used only with consent)

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our products and services are designed for discerning adults. We do not knowingly collect information from children under 16.

9. Policy Updates

We may update this policy to reflect changes in our practices. The updated version will be posted on our website with a revised “Last Updated” date.